A master and his student were walking along the street.
At one point, they saw a shoemaker being insulted by a customer who claimed that there was something wrong with his shoes. The shoemaker calmly listened to his complaints, apologised and promised to make good the mistake.
On the way they stopped to have a coffee at a coffee shop. At the next table, the waiter asked a man if he would mind moving his chair slightly so that he could get by. The man at once erupted in a torrent of abuse and refused to move.
"Never forget what you have seen," said the master to his student. "The shoemaker accepted the customer's complaint, while this man next to us flared up just for a silly reason. People who perform some productive tasks are not bothered if they are treated as if they were useless, but those who do no useful work always think themselves to be very important and hide their incompetence behind their authority."
There is a saying "Frustration begets anger and anger begets aggression." People who are non productive develop an inferiority complex and are, in general, a frustrated lot. Frustration is the spur that provokes an emotional response which is anger. Anger, in turn, serves as the motivational stimulus for additional response which in many cases may take the form of aggression. Thus, the cliché says, “Frustration leads to anger, which in turn leads to aggression.”
At one point, they saw a shoemaker being insulted by a customer who claimed that there was something wrong with his shoes. The shoemaker calmly listened to his complaints, apologised and promised to make good the mistake.
On the way they stopped to have a coffee at a coffee shop. At the next table, the waiter asked a man if he would mind moving his chair slightly so that he could get by. The man at once erupted in a torrent of abuse and refused to move.
"Never forget what you have seen," said the master to his student. "The shoemaker accepted the customer's complaint, while this man next to us flared up just for a silly reason. People who perform some productive tasks are not bothered if they are treated as if they were useless, but those who do no useful work always think themselves to be very important and hide their incompetence behind their authority."
There is a saying "Frustration begets anger and anger begets aggression." People who are non productive develop an inferiority complex and are, in general, a frustrated lot. Frustration is the spur that provokes an emotional response which is anger. Anger, in turn, serves as the motivational stimulus for additional response which in many cases may take the form of aggression. Thus, the cliché says, “Frustration leads to anger, which in turn leads to aggression.”
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